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How To Create Whatsapp Chat Bot

1h total16 lessonsENbeginner
How To Create Whatsapp Chat Bot

About this course

This beginner-friendly course introduces the essential steps for creating a WhatsApp chatbot, from understanding chatbot use cases to planning conversation flows and connecting a simple bot to WhatsApp. In 60 minutes, learners will build a practical foundation for designing, launching, and improving a basic chatbot experience for customer communication.

What you'll learn

  • Describe the basic structure and purpose of a WhatsApp chatbot
  • Outline the steps needed to create and connect a simple chatbot
  • Design a beginner-level conversation flow for common user requests
  • Write chatbot responses that are clear, concise, and user-friendly
  • Perform basic tests to identify issues in chatbot interactions
  • Apply foundational practices for improving chatbot quality after launch

Skills you'll build

whatsapp chatbot fundamentalschatbot use casesconversation flow designmessage and prompt writingwhatsapp integration basicsbot testing and refinement

Syllabus

16 lessons · 1h total
5
Modules
16
Lessons
3
Assignments
1h
Total duration
  1. Module 1

    Understanding WhatsApp Chatbots and Use Cases

    This module introduces what a WhatsApp chatbot is, how it works within the messaging ecosystem, and the kinds of business or personal tasks it can support. Learners examine common use cases such as customer support, lead qualification, appointment reminders, and FAQs while building a clear picture of what makes chatbot interactions effective and user-friendly.

    4 lessons3 assignments
    1. What a WhatsApp Chatbot Is and How It Works
    2. Why Businesses Use WhatsApp Chatbots
    3. Beginner-Friendly WhatsApp Chatbot Use Cases
    4. How to Evaluate Whether a Chatbot Is the Right Solution
  2. Module 2

    Planning the Bot’s Purpose, Audience, and Conversation Flow

    This module focuses on the essential planning stage before any building begins. Learners define the chatbot’s objective, identify the target audience, outline key user questions, and map simple conversation paths that keep interactions clear, helpful, and easy to manage.

    4 lessons
    1. Defining the Bot’s Purpose and Success Criteria
    2. Identifying the Target Audience and Their Needs
    3. Designing Core Conversation Flows
    4. Mapping Conversation Paths, Exceptions, and Human Handover
  3. Module 3

    Setting Up the Tools and WhatsApp Business Environment

    This module walks learners through the foundational setup required to create a WhatsApp chatbot. Topics include preparing a WhatsApp Business presence, reviewing platform options, understanding basic integration requirements, and organizing the assets needed to begin building with confidence.

    4 lessons
    1. Creating the Foundational Accounts and Access You Need
    2. Preparing Your WhatsApp Business Presence and Phone Number Strategy
    3. Setting Up Essential Tools for Building, Testing, and Managing the Chatbot
    4. Establishing Business Readiness, Policies, and Launch Governance
  4. Module 4

    Building and Testing a Simple WhatsApp Chatbot

    In this hands-on module, learners create a beginner-friendly chatbot with welcome messages, menu options, and responses to common questions. The module also introduces basic testing practices so learners can check conversation logic, spot user experience issues, and refine the bot before launch.

    2 lessons
    1. Building and Testing a Simple WhatsApp Chatbot — Recovery Lesson 1
    2. Building and Testing a Simple WhatsApp Chatbot — Recovery Lesson 2
  5. Module 5

    Launching, Monitoring, and Improving the Chatbot

    This module covers the first steps of putting a WhatsApp chatbot into real use and maintaining its quality over time. Learners explore how to monitor message performance, review user feedback, update conversation paths, and make practical improvements that increase clarity, usefulness, and reliability.

    2 lessons
    1. Launching, Monitoring, and Improving the Chatbot — Recovery Lesson 1
    2. Launching, Monitoring, and Improving the Chatbot — Recovery Lesson 2

Curriculum

    1. 1. Understanding WhatsApp Chatbots and Use Cases
      This module introduces what a WhatsApp chatbot is, how it works within the messaging ecosystem, and the kinds of business or personal tasks it can support. Learners examine common use cases such as customer support, lead qualification, appointment reminders, and FAQs while building a clear picture of what makes chatbot interactions effective and user-friendly.
      1. What a WhatsApp Chatbot Is and How It Works
      2. Why Businesses Use WhatsApp Chatbots
      3. Beginner-Friendly WhatsApp Chatbot Use Cases
      4. How to Evaluate Whether a Chatbot Is the Right Solution
    2. 2. Planning the Bot’s Purpose, Audience, and Conversation Flow
      This module focuses on the essential planning stage before any building begins. Learners define the chatbot’s objective, identify the target audience, outline key user questions, and map simple conversation paths that keep interactions clear, helpful, and easy to manage.
      1. Defining the Bot’s Purpose and Success Criteria
      2. Identifying the Target Audience and Their Needs
      3. Designing Core Conversation Flows
      4. Mapping Conversation Paths, Exceptions, and Human Handover
    3. 3. Setting Up the Tools and WhatsApp Business Environment
      This module walks learners through the foundational setup required to create a WhatsApp chatbot. Topics include preparing a WhatsApp Business presence, reviewing platform options, understanding basic integration requirements, and organizing the assets needed to begin building with confidence.
      1. Creating the Foundational Accounts and Access You Need
      2. Preparing Your WhatsApp Business Presence and Phone Number Strategy
      3. Setting Up Essential Tools for Building, Testing, and Managing the Chatbot
      4. Establishing Business Readiness, Policies, and Launch Governance
    4. 4. Building and Testing a Simple WhatsApp Chatbot
      In this hands-on module, learners create a beginner-friendly chatbot with welcome messages, menu options, and responses to common questions. The module also introduces basic testing practices so learners can check conversation logic, spot user experience issues, and refine the bot before launch.
      1. Building and Testing a Simple WhatsApp Chatbot — Recovery Lesson 1
      2. Building and Testing a Simple WhatsApp Chatbot — Recovery Lesson 2
    5. 5. Launching, Monitoring, and Improving the Chatbot
      This module covers the first steps of putting a WhatsApp chatbot into real use and maintaining its quality over time. Learners explore how to monitor message performance, review user feedback, update conversation paths, and make practical improvements that increase clarity, usefulness, and reliability.
      1. Launching, Monitoring, and Improving the Chatbot — Recovery Lesson 1
      2. Launching, Monitoring, and Improving the Chatbot — Recovery Lesson 2

This course includes

  • 1h total
  • 16 lessons
  • Language: EN
  • Level: beginner
  • Lifetime access
  • Mobile friendly

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